Customer Experience Director – Dubai, UAE

Job Category: communications Strategy Information Technology
Job Type: Full Time
Job Location: United Arab Emirates Dubai

Our client is a global management consultancy/ strategic advisory firm with more than 30 offices and 1500+ employees across the world. They operate a partnership model globally.

Their Dubai office is growing very quickly and they are now looking for a head of customer experience to work and operate across a leading banking client based in KSA.

Ideally, this person will be available ASAP to start on the project, a one month’s notice period is also acceptable

Responsibilities

  • Build and maintain client relationships
  • Uncover client’s needs, desires and objectives and craft a creative solution that aligns with these needs
  • Clearly communicate client’s objectives with colleagues and drive development of timely solution
  • Provide strategic analysis to help shape client’s business
  • Create standard format status updates for a program
  • Manage Gannt chart, milestones, RACI etc
  • Articulation of problem statements into options
  • Analyse large amounts of quantitative and qualitative data and form hypotheses / conclusions
  • Build compelling storyboards and ppt outputs
  • Assessment of client needs, road map and strategy building

Qualifications

  • Bachelor’s degree
  • 8+ years of experience either in a management consultancy, agency or client side.
  • Demonstrated ability to grow accounts and build client relationships
  • English skills
  • Strong presentation skills
  • Strong analytical skills
  • Experience in managing people and teams
  • Possess a creative mindset

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