Head of Client Servicing, independent creative digital agency, London

Client:

An independent creative digital agency that helps luxury brands create and amplify their brand. Based in London, they specialise in content creation, brand building & performance marketing. The team is comprised of a creative department, as well as a team of digital specialists working across paid and owned media channels, who collaborate to bring outstanding results to their clients. 

As the head of client services, you’ll be heading up the client services department, reporting into the agency’s managing director and entrepreneurially running the client services team to establish outstanding client satisfaction, upsell and cross sell across other service lines to existing clients.

The head of client services will manage the agencies largest accounts, and manage other client services managers in the client services team.

The successful candidate will have autonomy on process and ways of working and will have extensive contact time with the agency’s owners to collaboratively implement ideas. The client services team has been established and grown at a rapid rate and the successful candidate will also play an integral part in further growing the team, up-skilling and planning new resource.

Roles and Responsibilities:

• Heading up the client services department
• Developing and growing existing clients and new prospects
• Ensuring the performance and satisfaction of clients
• Upselling more time and services to existing clients
• Cross selling new services to existing clients
• Ensuring outstanding levels of client satisfaction
• Managing and training the growing the client services team

Preferred Requirements:

• 3+ years experience working in client services at a senior level (agency experience preferred)
• Proven track record of substantial account growth
• Experienced in client relationship management
• Entrepreneurial and proactive attitude to work
• Experience managing a quickly growing team
• Strong understand of brand strategy, digital marketing and creative strategy

Benefits:

• The ability to play a significant part in one of the agencies most exciting service lines.
• Opportunity for fast career progression, with international opportunities in the next 18 months
• EMI share options
• Working with some of the fastest growing D2C brands in the UK
• London Studio and co-working space
• Free access to on-site gym